Privacy Policy

Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to make online bookings or reservations for properties and rooms (the “Service”). This Privacy Policy (the “Policy”) outlines our privacy practices with respect to the Service, including how your personal information and data are collected, stored, used, and shared.

Providing us with your personal information is your choice, and we appreciate your trust. You are not legally required to provide this information, but we do need it to allow you to use the Service. We act as data controllers and are responsible for the collection and use of any data you provide through the Service.

In addition to this Policy, we may have other policies or codes of conduct that apply to your use of the Service. If you have any questions, please contact us.

Personal Information We Collect

When you submit an inquiry, make a customer service request, or register an account, we may collect contact information such as your name, address, mobile phone number, and email address. If you pay for the Service, we may collect your credit or debit card information through our payment processor.

We may also use cookies and similar tracking technologies to collect information on our website and via email, including your IP address and, when necessary, your bank details (for property owners).

Use and Disclosure of Collected Information

We may share the information you provide with third-party service providers to support and improve the Service. This may include:

  • Communicating with you and responding to your requests.

  • Enhancing the security and safety of the Service.

  • Developing new tools, products, or features.

  • Identifying and fixing bugs or technical issues.

  • Conducting analytics and research to improve the Service.

  • Complying with applicable laws and assisting law enforcement agencies when necessary.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.

  • Correction: Request that we correct any inaccurate or outdated information.

  • Deletion: Request that your data be deleted when it is no longer necessary.

  • Withdrawal of Consent: Withdraw your consent to data processing at any time (for example, to stop receiving marketing emails).

  • Portability: Request your data in a portable format or ask us to transfer it to another data controller.

  • Restriction: Request a restriction on further processing if there is a dispute about accuracy or use.

  • Objection: Object to data processing based on legitimate interests or for direct marketing purposes.

If you cannot exercise these rights through the Service, please contact us directly.

GDPR Notice

This section applies to individuals protected under the European General Data Protection Regulation (GDPR).

We act as a data controller of our clients’ personal data and are committed to protecting and respecting your privacy in compliance with Regulation (EU) 2016/679.

Legal Basis for Collecting Personal Data:

  • Consent: We collect personal data when you give explicit consent, recorded through consent forms.

  • Contractual Obligation: We use personal data to fulfill our obligations under contracts or agreements.

  • Legitimate Interest: We may use personal data when it serves a legitimate business interest that does not override your privacy rights.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described above. Once the data is no longer needed, we may delete it from our systems without notice.

CCPA Notice

If you are a California resident, you may exercise certain rights under the California Consumer Privacy Act (CCPA).

Right to Know: You can request details about the personal information we collect, its sources, purposes, and the third parties with whom it is shared.
Right to Deletion: You can request deletion of personal information that is not essential for business operations or legal obligations.
Right to Non-Discrimination: Exercising your rights will not affect your access to our goods or services, nor result in different pricing or service quality.
Do Not Sell My Information: We do not sell personally identifying information. However, we may allow advertising networks (e.g., Facebook, Google) to collect data on electronic activity while you visit our website.

Children’s Privacy

This Service is intended for individuals aged 16 and older. We do not knowingly collect or store information from children under 16.

Cookies

We may use cookies and similar technologies to improve functionality and user experience. Cookies are small data packets sent between your browser and our servers, used to collect statistical information, manage sessions, and personalize your experience.

You may choose to block or delete cookies through your browser settings, but doing so may affect the performance of the Service. For more information on managing cookies, visit https://optout.aboutads.info/.

Changes to This Policy

We may update this Policy from time to time. When we do, we will notify you through the Service interface. Continued use of the Service after changes take effect means you accept the updated Policy. If you do not agree, you may stop using the Service.

The latest version of this Policy and its effective date will always be available through the Service.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: reservations@beachpleasetulum.com

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